Audio Input Interface:

• Analog telephony: analog trunk (POTS) and PBX extension
• PBX digital telephony: digital extension (2-wire and 4-wire) from all major PBXs
• Digital (TDM) telephony: ISDN T1/E1 PRI, ISDN BRI, ISDN Q-Sig
• VoIP telephony: VoIP from all major PBXs and Skype
• Radio: 2-wire audio

 

Channel Capacity (Voice channel per chassis):

8 – 256 channels

 

Call-related Information Database:

MDB (standard) or MS-SQL (optional)

 

Recording Search Criteria:

Calls can be search by any combination of search criteria:

 

• Date and time
• Channel
• Extention/trunk number
• Inbound/outbound phone number
• Call duration
• Call direction (incoming/outgoing)
• Customer ID
• Name
• Agent ID
• Department ID
• Group ID
• Remark field

 

Playback:

• Standard play (play, stop, pause, fast backward, fast forward, next, previous)
• Partial loop play
• Volume adjustment / Auto Volume Control / Noise Cancel
• Multi-channel play

 

User Rights:

• Full freedom to add/delete users and groups
• User / group profiles with assignable restructions
• Per user based access permissions, including which channels allowable for live call monitoring, playback and recording format conversion, e.g. only own calls, or calls of specific channels or groups

 

Fault Notification:

• Email notification
• Telephone dial-up notification (optional)
• Error message master database system (optional)
• System shutdown monitoring and real-time report system (optional)

 

Storage:

• On-line: HDD
• Off-line (Backup): DVD, DAT, USB-HDD, removable HDD

 

Voice Recording:

• Full recording
• Schedule recording
• Record on-demand

 

Live Call Monitoring:

• Real-time monitoring
• Circular monitoring
• Play during record

 

Sound Replay:

• Local speaker
• DCRS Client / DCRS Web Browser-based Client
• Telephone (optional)

 

Security:

• Login name and password authentication
• Auto logout
• Audit trail (optional)
• Keyboard soft lock (optional)

 

Operating System:

Microsoft Windows

 

Recording Compression Format:

• G.711
• OKI-ADPCM/32Kbps
• OKI-ADPCM/24Kbps
• DVI-ADPCM/32Kbps
• DVI-ADPCM/24Kbps
• MS-GSM
• G.729a
• G.723.1
• G.726

 

Chassis Dimensions:

4U rack-mount 14-slot: 482 mm x 177 mm x 452 mm

4U rack-mount 20-slot: 482 mm x 177 mm x 657 mm