Multisuns Supports

Thanks for checking out our Support section.  We have breadth and depth of experience on supporting our customers. Working with the experts on the Multisuns services team, customers worldwide are able to access advanced technical expertise to increase satisfaction, minimize risk and meet cost goals.

Technical Support

We provide free email and telephone supports for our resellers and distributors in regular basis to ensure they provide the highest quality of installation, commissioning and maintenance support to end user clients.

Training

As part of our commitment to provide superior products and services, we offer resellers and distributors an extensive range of in-house training programs at free.  All are designed to enhance the smooth running of our systems in place and simplify their use and maintenance. Training comprises two different types

Sales Training: It is Multisuns product knowledge based training course enabling marketing and sales people to derive maximum business benefit from their daily activities.

Technical Training: It is the training course dedicated to the engineering people who are responsible for installation, configuration, under- and after-warranty supports on the Multisuns products.

Project Consulting and Collaboration

Regardless of project size, we stay in close collaboration with distributors and the end user clients for coordinating the work of all parties to ensure a successful implementation and integration. Maintaining regular contact with all parties, we ensure that end user client expectations are satisfied and that the project proceeds within agreed timescales and budgets.


Outline of Our Service Types

  • Email and phone calls
  • Documentation
  • Global approvals
  • Service offerings
  • Training
  • Troubleshooting
  • RMA
Feel free to contact us with questions or requests.
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