What To Know First?

What Should You Know About?

Today more and more transactions are done over the telephone, but words can be misunderstood and memories can fade. How do you protect your phone agents? Financial commodity diversifies and investment return varies. How do you assure your employees are compliant to regulatory procedures when they are proposing your clients for a financial commodity investment over the phone? In fact, the demand for call recording solutions has increased dramatically in recent years as it has been proved that businesses in any scale can use them to improve customer service and employee productivity, address security concerns and comply with new legal requirements.


Many people worry that recording telephone calls is illegal. In fact in many countries it is legal for anyone to record their telephone calls. However, there are rules you must follow. Followings are very general overview. Please check up with your government for verification and detailed information.

  • Provide evidence of a business transaction.
  • Ensure that a business complies with regulatory procedures.
  • See that quality standards or targets are being met in the interests of national security.
  • Prevent or detect crime to investigate unauthorized use of a telecom system.
  • Secure effective operation of the telecom system.


Product Lineup

There are 4 product series: EULS, DCRS, EasyLog Web+ and MicroLog. EULS refers to a full featured web browser enabled platform that is comprised of BestLink server and the EULS Call Recorder capable to capture and monitor almost all standard telephony lines, VoIP calls and 2-way radio in single or multi site environments. DCRS refers to a Windows-based integrated voice recording platform that is comprised of Database Center server and the DCRS Call Recorder capable to capture and monitor almost all standard telephony lines, VoIP calls and 2-way radio in single or multi site environments. EasyLog Web+ refers to the Linux-based multi-channel call recorders that are intended for use by the organizations that have call recording needs with limited budget. MicroLog refers to an enterprise level of single channel self-contained logging system that records user's telephone calls and face-to-face conversations.

Feel free to contact us for more information.
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